LEAP Technician

Pay Range:

$20.98 - $24.68 hourly (DOE)

MONTROSE COUNTY BENEFIT INFORMATION:

2026 Montrose County Benefit Information

General Statement of Duties:
Processes applications for eligibility determination of LEAP Benefits. Conducts client interviews, compiles information and verification, and provides information to applicant on program benefits and program requirements.

Supervision Received:
Works under the close supervision of the Eligibility Supervisor and is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

Supervision Exercised:
This position has no supervisory responsibilities.

Essential Functions:

Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.

* Conducts an initial interview with client to determine eligibility. Explains program benefits and requirements and client and agency rights and responsibilities.

* Interviews, gathers and verifies information such as income, resources, employability, education, and household composition from the following data bases; CBMS, Child Support, SAVE and Colorado Unemployment Benefits System (CUBS) as a preliminary step for determining eligibility and processing LEAP applications.

* Assists clients in completion of forms and in obtaining necessary documentation and verifications for program participation.

* Answers client questions and assists in resolving problems that may arise.

* Establishes organized case file to contain all documents related to client application and benefits delivery.

* Adheres to processing guidelines established in program rules and regulations for approval/denial of benefits (i.e. emergency applications within 14 days and regular applications within 30 days).

* Maintains case notes as required both in case file and electronically.

* Maintains caseload and client eligibility for benefits per program rules and regulations.

* Processes reported changes in client status within program guidelines.

* Determines the need for restoration/recovery of funds or referral for fraud investigation.

* Assists the department with non-LEAP caseload for client eligibility for benefits during off season and as needed.

* Regular and predictable attendance is required.

MINIMUM QUALIFICATIONS

Required

Knowledge, Skills and Abilities:

Education:

A high school diploma or equivalent.

Experience:

A minimum of two (2) years of clerical and administrative experience dealing with the public is preferred. Bilingual writing, reading and speaking skills in Spanish may be preferred.

Required Knowledge:
Knowledge of community service resources, activities, and purpose of service to the public. Ability to analyze and apply agency and state rules and regulations to assess computer determined eligibility approvals/denials. Ability to research, understand and adhere to state rules and regulations. Uses logic to problem solve.

Language

Skills:

Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have the ability to write routine reports and correspondences.

Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, basic how-to documents and manuals.

Interpersonal

Skills:

Must have the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Must have a strong customer focus orientation and have the ability provide information, answering questions and taking messages. Must be able to accept interruptions in a polite and effective manner. Must have the ability to be an effective team member and maintain sensitive and confidential information.

Must maintain appropriate professional boundaries in…