Part Time Resident Service Coordinator-Affordable Housing

Description WHAT MAKES VOA SPECIAL

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors 62 and older, located at one of the affordable housing sites, in Montrose. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Property Manager at the housing site.

Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs in order to improve resident wellbeing and foster a strong sense of community.

Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents.

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Within program guidelines, facilitate and accept referrals on residents from the Property Manager, family members, service providers and the residents themselves.
• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information. Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.
• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Provide the residents with information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.
• Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.
• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes.
• Maintain an up-to-date resource guide on service providers in the community by becoming familiar with local resources through Area Agency on Aging and using the National Council on Aging's Benefits Checkup.org website.
• Maintain and submit accurate and updated records on all residents to include the services they receive.
• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.
• Assists in relocating residents to a higher level of care as needed.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Responsible for implementing the Service Coordinator program in accordance with HUD and Volunteers of America guidelines.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly documents all client interactions along with required eligibility and demographic information.
• Performs duties in a professional manner by maintaining the confidentialty of all information and by participating effectively within and across teams.
• Must complete annual CEU requirements.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Perform all other duties as assigned.

$21.00-$24.00/hr (Based on experience)

• This position works in an indoor office environment with prolonged periods of sitting.
• Some local travel is required to fulfill training requirements and attend meetings.
• Out of state travel once per year to attend national conference.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception,…