Pharmaceutical Specialist

Job Summary

The Pharmaceutical Specialist will be responsible for moving medication requests through the systems with precision while communicating with necessary channels effectively to deliver timely, patient centered care.

• Manage all prescription refill requests received via fax, phone and electronic.
• Communicate directly with patients when medications have been delayed and propose solutions for handling.
• Resolve general issues when they arise.
• Manage procedure flow chart with adherence.
• Assess and analyze patient charts for next steps.
• Communicate with providers and medical assistants based on controlled substance protocols.
• Process all requests promptly.

• Ability to interpret faxes, escripts, verbal and written prescription orders.
• Experience with online prescription systems and EHRs is a plus.
• Knowledge of pharmacy and medical terminology.
• Understanding of company and HIPAA patient confidentiality and compliance.
• Excellent customer service skills and attention to detail.
• Ability to identify problems and assist in finding solutions.
• Effective teamwork with physicians, providers, and other staff.
• Strong communication skills and integral team participation.
• Good reasoning and judgment.

LPN, RN, MA preferred. Minimum pharmacy tech experience required (1-2 years).

• EHR systems navigation.
• Medication management or prescription refill experience.
• Work as a prescription refill technician or alongside provider as an assistant.
• 2+ years of customer service experience.
• Work with deadlines and understand SOP adherence.

Ability to work on a computer for extended periods of time. Must be able to use a variety of office equipment.

Normal office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, and other members of the public on a regular basis.