Enrollment Specialist

Join to apply for the Enrollment Specialist role at Volunteers of America National Services (VOANS).

Senior Community Care of Colorado PACE is part of Volunteers of America National Services, which serves as the Housing and Healthcare subsidiary of the Volunteers of America parent organization.

Pay
: $48,609.60 - $56,638.40 annually, based on previous work experience as related to this role.

Schedule
:
Monday-Friday 8am-5pm, occasional weekends.

• Medical, Dental and Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 403(b) – with discretionary contribution
• Paid Vacation/Sick Time
• Employee Referral Program

• Scholarships
• Employee Assistance Program (EAP)
• Wellness program
• Life insurance (with an option to purchase additional)
• Short term disability
• Loan program
• Ministry Program

The Enrollment Specialist obtains initial information relating to admissions, coordinates the intake process, and provides information and referrals to community agencies as appropriate. The specialist promotes the Senior Comm Unity Care Program to potential participants and community agencies.

• Bachelor's Degree in humanities, health and human services field with experience in sales/customer service/social work.
• Two (2) years of experience in marketing, with an emphasis on sales, and/or an admissions role for a health care provider, or in an information and referral resource role within the senior networks. Training or related experience in the job assigned is preferred.
• Minimum one year of experience working with the frail or elderly population.
• Medical clearance for communicable diseases and up‑to‑date immunizations before direct participant contact.
• Valid driver’s license and means of transportation within one hundred (100) miles or more daily.
• Background check clearance.

• Ability to effectively present PACE philosophy and model to the community and to prospective participants.
• Working knowledge of physical, psychosocial, behavioral, and family needs of the elderly.
• Knowledge of Montrose and Delta counties communities’ health and social service delivery systems and aging network.
• Effective written and verbal communication skills.
• Ability to learn, comprehend and stay current of the Medicaid system.
• Ability to assess potential participant’s financial status.
• General knowledge of financing mechanisms such as Medicaid, Medicare, Prospective Payment Systems and Health Maintenance Organization/Managed Care providing risk‑based capitated systems.
• Good knowledge of PACE philosophy and eligibility/denial criteria.
• Ability to work under the pressure of monthly deadlines and to remain focused while gathering last‑minute information, appointments, and information for Medicaid, IDT and families to meet enrollment goals.
• Proficiency with computers and other electronic devices for tasks such as timekeeping, training and documentation.
• Acting only within the scope of authority to practice and meeting a standardized set of competencies for the position as established by Senior Community Care and approved by CMS before independent work.

• Receives and provides information to referrals to the Senior Comm Unity Care Program; refers individuals to other appropriate resources as indicated.
• Assesses potential participants in home, nursing homes, hospitals or other settings as part of the intake process.
• Maintains current, written assessment and intake records inclusive of potential participant’s expressed wishes and the referral services provided.
• Assists potential participants in managing their needs while undergoing intake and assessment process, including referrals to doctors and other community agencies.
• Participates in Interdisciplinary Team meetings when potential enrollees are assessed for enrollment into the program.
• Provides alternative community resources to applicants who are not accepted into the program.
• Assists with financial eligibility process for participants.
• Acts as the point person who schedules the enrollment meeting with the potential enrollees.
• Responsible for reviewing and assuring that the enrollee…