Counter Sales

SUMMARY

GTS is looking for a multi-talented Counter Sales employee to service trade accounts and retail sales. Additionally, the role often involves providing suggestions and troubleshooting in the application of plumbing and heating products.

• Perform all sales and operational functions at the store sales counter, including order processing, product application, pricing, and order fulfillment.
• Assist customers with sales, answer product questions, and provide information as needed with prompt, friendly, and professional service.
• Assist customers and other sales associates by pulling orders.
• Understand and use all cross-reference materials and technical manuals.
• Process orders and returns and complete all necessary paperwork neatly and correctly.
• Handle customer phone sales and calls.
• Clean and organize showroom, counter area, restrooms, and customer areas as needed.
• Work well in a team environment to build positive relationships with repeat plumbing and HVAC customers.
• During busy times may act as a runner and focus on pulling orders exclusively.

• Assist the Branch Manager with administrative duties such as cash reports and sorting daily invoices.
• Assist the Warehouse by loading and unloading trucks, order fulfillment, inventory control, and warehouse cleanup.

• High School diploma or equivalent.
• Basic reading, writing, and arithmetic skills.
• Verbal and written communication skills and ability to type.
• Strong customer service skills.
• Computer skills.
• Experience in the trades is a plus.

• Counter sales employees work in a combined retail and warehouse environment and have frequent dealings with the general public.
• Working conditions are typical of a warehouse environment.
• Work involves standing and frequent lifting of materials and products up to 50 pounds.
• Forklift operation.
• Fast paced and physically demanding at times.

• 401(k) matching.
• Profit-sharing.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Short-term disability.
• Paid time off.
• Employee discount.

• 8-hour day shifts; no nights.
• Monday through Friday.

Salary: $18.00/hr