Asian Relationship Marketing Executive

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This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.

• Attract business from existing customers to increase trip frequency and invite patrons to events
• Identify and greet guests in pit and slot areas, providing complimentary services as required
• Promote Asian and casino events
• Handle internal and external calls, customer reservations, and customer complaints
• Obtain information on new guests and issue Momentum cards, explaining membership benefits
• Remain visible on the casino floor
• Offer and issue comps and event tickets to qualified customers
• Maintain and respect confidentiality of marketing programs, guest information, and databases

• Perform telemarketing duties using the Telemarketing software
• Assist with internal department translations as needed

• High School Diploma or equivalent
• At least two years of experience in the service industry involving extensive customer contact
• Fluent in English and at least one dialect of Chinese, Korean, or Vietnamese, with an understanding of Asian culture

• Excellent written and verbal communication skills
• Ability to multi‑task and adhere to deadlines
• Ability to make sound judgment calls related to comps
• Ability to remain in control in stressful or high‑pressure situations
• Excellent negotiation and reasoning skills
• Ability to interact with large and small groups in a highly professional manner
• Adaptable and open to new ideas and changes
• Demonstrates consistent politeness and a positive attitude toward guests

• Knowledge of VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce, and group messaging systems
• Knowledge of department policies and procedures

• Must be able to work in a casino environment with smoke, loud noises, and low lighting
• Carry a communication device and respond to off‑hours communications for 24/7 service
• Must be able to work various shifts, flexible hours, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.