Convention Services Manager

Convention Services Manager

Mohegan Sun is seeking a Convention Services Manager to effectively manage and service groups of varying size, ensuring successful execution of all details and exceeding customer expectations while driving company performance.

• Responsible for planning, up‑selling and detailing of events from pre to post convention
• Coordinating customer expectations, goals & objectives which include: food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments
• Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes)
• Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
• Attends all scheduled departmental and event related meetings
• Provides customers with creative suggestions for innovative room sets, menus and event production
• Initiates and follows up on assigned leads
• Maintains and participates in an active sales solicitation program
• Surpasses assigned revenue goals
• Monitors production of all top accounts and drives food and beverage and other revenue increases
• Invites customers for entertainment, planning and site inspection purposes
• Is an advocate of the company’s Mission, Vision and Core Values on a consistent basis

• Builds effective relationships with internal and external groups to achieve revenue and operational goals
• Participates in key industry organizations and client events, and attends assigned trade shows

• Bachelor’s Degree in Hospitality, Business Administration or a related field preferred
• Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
• Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts

• Excellent communication and organizational skills
• Excellent presentation and interpersonal skills
• Basic understanding of Mohegan Sun budget process
• Possesses sound business judgment, a high degree of personal motivation and a very strong work ethic
• Proficient in Word and Excel
• Ability to effectively and strategically manage business segments of responsibility to protect primary revenue stream that comes from gaming
• Overall understanding of revenue management and its utilization to drive bottom line profit
• Ability to handle problems, including anticipating, preventing, identifying and solving them
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Must complete the Core Manager Training course
• Pursuit of learning and self‑development opportunities to enhance personal and professional growth
• Advanced knowledge of Delphi, Meeting Matrix, LMS and Passkey systems
• Safety and Fire Training
• SMART alcohol awareness

• Travel may be required
• Must be able to stand and/or walk for extended periods of time
• Must be able to work various shifts and flexible hours

Regular

Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, the United States of America, or the State of Connecticut.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Management and Manufacturing

Industry: Gambling Facilities and Casinos