Guest Receptionist - Part Time

Position Summary

This position is responsible for providing guests with effortless and seamless movement in and out of the hotel.

• Greets guests in a warm and sincere manner and provides outstanding guest service
• Registers hotel guests and assigns and issues room keys
• Addresses all guest concerns in a timely manner
• Ensures proper payment is received on all reservations
• Assists with the preparation, arrival and departure of all corporate, conventions and bus groups
• Runs back‑up reports and updates documents consistently every two hours
• Responsible for the completion of the over‑the‑credit report
• Completes daily room blocking (i.e., deposits and accessible rooms)
• Assists guests in making dinner and spa reservations, along with transportation needs
• Ensures completion of the daily count sheet
• Processes due‑outs and express check‑outs daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
• Answers hotel phones, guaranteeing phones are answered within three rings

• Assists in other locations throughout Hotel Operations, including Aquai reception and Concierge
• Pre‑registers guests and issues pagers, as needed
• Stocks supplies in the back office and at the Front Desk
• Enrolls guests in the Mohegan Sun Momentum Program

• High School Diploma or equivalent
• Previous high‑volume hotel guest service experience
• Excellent computer skills

• Excellent written and verbal communication skills
• Able to multi‑task under stressful situations
• Good typing skills
• Extensive knowledge of the property and local areas and destinations

• Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC One

• Must be able to work in a fast‑paced office work environment
• Must be able to stand, reach, bend or sit for extended periods of time
• Must be able to lift heavy objects
• Must be able to work various shifts and flexible hours

Regular

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, the United States of America, or the State of Connecticut.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

• Entry level

• Part‑time

• Administrative
• Gambling Facilities and Casinos