Hyatt Place Uncasville​/Casino Area - Front Desk Agent

Address 2049 Norwich New London TPKE, Uncasville, CT, 06382

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Less than 2 miles from the Mohegan Sun Casino, this hotel features spacious guest rooms with sofa beds and flat‑screen TVs. Free Wi‑Fi access is provided in all rooms at Hyatt Place Mohegan Sun. A refrigerator and tea and coffee‑making facilities are also offered in every guest room. Guests can swim in the indoor pool or enjoy a workout in the fitness center at Mohegan Sun Hyatt Place.

A business center and launderette are also available on site. The Bakery Café, located on the property, offers sandwiches and salads daily. Norwich Golf Course is less than 4 minutes’ drive from this hotel. Dodd Stadium is 8 miles away.