Assistant Store Manager Robert Graham - Uncasville

About Us

Robert Graham
, founded in 2001, is an American eclectic luxury men's and women's apparel and accessories brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. You will assist in leading and motivating the team.

SALES GENERATION:

• Lead by example to assist in achieving sales goals and KPI’s
• Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
• Set measurable performance standards and goals based on Company’s expectations and metrics
• Work with Store Manager to identify marketing opportunities to build customer base and local market
• Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through utilizing their client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

OPERATIONS:

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, continually striving to reduce costs
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
• Meet inventory accuracy and shrink requirements
• Ensure staff is trained in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores
• Exhibit proficiency in computer programs used by the Company including:
  Word, Excel, Outlook

MERCHANDISING/VISUAL:

• Maintain all merchandising directives and ensure execution of effective merchandising strategies
• Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to the corporate retail team in order to support the business goal

HUMAN RESOURCES:

• Communicate all human resources issues to the Store Manager in a timely and effective manner
• Assist Store Manager with the payroll process
• Ensure image and grooming standards are professional, reflective of the brand image and Dress Code Policy is adhered to at all times

• Preferred minimum 3 years luxury retail management experience leading a sales team.
• Superb communication skills – verbal and written
• PC literate – Excel, Word, Outlook

EDUCATION:

College Degree preferred but not mandatory

CORE COMPETENCIES AND TRAITS:

• Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance. Developmental and Training
• Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow. Able to motivate staff and provide…