Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot. Associates in Store Support perform a variety of non-sales functions to support store operations and customer satisfaction. Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience and assist customers in the lot or with administrative services as needed.
• Direct customer or vendor interaction as required, including guiding customers to store departments or merchandise and answering questions on product order status.
• Assist with cash management or program compliance and support key operational responsibilities to maintain high levels of customer satisfaction.
• Collaborate with other Associates, vendors, and carriers; work productively with little or some supervision; be detail-oriented and manage time effectively.

• Detail-oriented with proven time management skills.
• High level of integrity and responsiveness to operational concerns of store staff.
• Ability to work cooperatively with Associates, vendors, carriers, and customers.
• Ability to work with little to some supervision.

Uncasville, CT

All content reflects the original role description and does not introduce new facts.