Operation

Operation Staff

A Japanese travel company is currently recruiting Operation Staff to work in Northern Milan, Italy.
In this role, you will be responsible for providing the highest possible standards of customer service and safety operations to their customers.
The ideal candidate should have strong customer service skills, fluency in English and Italian, and good computer literacy.
Understanding Japanese culture and speaking some Japanese will be advantageous.

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- ELIGIBLE APPLICANTS:
● (O) Eligible visa:
Permanent residence, Spouse, Partner
● (X) NOT eligible:
Student visa, Requiring visa sponsorship
WORK TYPE:
On site
VISA SUPPORT:
No
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- TYPE:  Permanent, full-time

WORKING HOURS:

Shift Work including early morning from 5:30am, 37.5 hours per week including public holidays & weekends
SALARY:  Negotiable, depending on experience
START:  ASAP

LOCATION:

Northern Milan, Italy

Operation Staff

Main Responsibilities:

● Provide professional customer service and assistance following company manuals and standard procedures

● Ensure the highest standards of safety and security at all times

● Supervise third-party service providers for operations support, cleaning, catering, and logistics

● Coordinate operational activities and support staff training as needed

● Escort VIPs and provide care for clients or guests

● Manage irregularities or issues in service delivery

● Prepare reports, conduct invoice checks, and handle other administrative tasks as required

● Support operational teams and staff in their daily activities

● Collaborate effectively with internal departments and external partners

● Take responsibility for resolving complex issues and follow through until completion

Operation Staff Ideal Candidate:

● Fluent in English and Italian, Japanese language skills will be an asset

● Computer literacy (Word, Excel, PowerPoint)

● Good interpersonal and communication skills, and Customer oriented

** All applicants for the Operation Staff must have the right to work in the country as the Company is not able to offer visa support.

* When contacting us, please include the job reference number () at the top of your message.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.