Designer Intern – Innovation Team

Position: Experience Designer Intern – frog Innovation Team
frog is one of the world’s most successful innovation and creative consultancies. It has recently established its Innovation Team in Milan, creating a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design, and engineering expertise.
As a catalyst for diversity, we welcome international talents to join us in a flat and open environment, promoting curiosity, experimentation, cultural cross-pollination, and collaboration.

Why join frog?

frog is the reinvention & experience partner for the eco-digital era, global leader in CX Strategy by analysts and awards.
Together with our clients, we innovate with purpose, using strategy, creativity, tech, data and AI to advance people and planet.
We are dreamers and doers who are relentless about challenging the status quo to win hearts and move markets. As part of Capgemini Invent, we bring diverse skillsets to unleash growth, build superior experiences and create lasting impact at scale—fusing art and science to realize the future.
frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

Experience Designers are responsible for the design of digital and convergent products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation to the detailed design of service features and user stories in digital and convergent products.
As an Experience Design Intern, you will support teams on client-facing and internal projects. You will learn by doing, with guidance from experienced practitioners, who will help you understand and deliver the experience design activities assigned to you, in the context of interdisciplinary projects.

Your fellow frogs will rely on you to:

Analyse existing solutions and map opportunity spaces (through journey maps, blueprints and ecosystem maps) to drive understanding across stakeholders
Translate brand principles, themes, and moods into strategic frameworks for visual expression
Define interactive concepts across digital, physical and service in collaboration with the strategy and technology teams
Execute the detailed design of selected concepts, working across service components, interaction logic and visual language expression
Create scalable design systems for digital products, including typography, colours, UI components, and layouts
Build interactive and motion prototypes to simulate the experience with a product, including how it looks and feels, or moments of interaction
Enable a successful handover of final outcomes to the client through training and documentation

On a typical project you will:

Understand goals, business requirements and constraints, market opportunities and user need to help define opportunity areas and experience requirements
Plan, conduct, and synthesise research, testing and piloting activities with end users, providers, and SMEs
Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps
Collaborate with cross-disciplinary teams to create digital product experience concepts that push the bar for quality in a given field
Support the definition of new product/service value proposition, visual expression and implementation roadmaps
Create compelling narratives that help tell the story of the work in an impactful way

We want you to have:

Recently completed, or will complete within 1 year, a university degree in Graphic Design, Visual Communications, Interaction Design, Human Computer Interaction, or a related design or behavioural science discipline
A robust practical and theoretical grounding in experience design through your studies and professional experience
Well-developed digital product design skills, demonstrated in your portfolio of recent work
Strong foundational design…