SVP Division

SVP, Human Resources at Red Diamond, Inc.

Company Description

At Red Diamond, we are driven by an obsession to provide a world-class coffee and tea experience. Since 1906, the cornerstone of our company has been our commitment to unparalleled quality, innovation and customer service. We achieve this by hiring exceptional people and providing great benefits and a fulfilling work environment which allows us to make an impact on our organization, customers, and communities and deliver the highest quality coffee and tea products available.

Role Description

The SVP - Away from Home is the leader for the AFH business unit and has responsibility for the management, strategic direction, and overall P&L for the division. His/her efforts are primarily focused on continuing the division’s revenue, volume, profitability, and ROIC growth of tea, coffee, lemonade, and allied products sold through ongoing strategic and new opportunity growth channels, including but not limited to wholesale distribution, convenience stores, QSR/LSR/FSR restaurants, healthcare, hospitality, and industrial.

This individual is a core part of the company’s leadership team and positively impacts the business through direct management of a sales force, customer service division, and administrative support while collaborating with cross-functional stakeholders across the organization (manufacturing, quality, sourcing, marketing, operations, logistics) to further enhance the industry-leading performance of the firm.

• Owner of AFH P&L. Full accountability for AFH division revenue, gross profit, and operating profit.
• Build and execute annual sales & operations targets and long-term strategic plans.
• Collaborate with cross-functional partners (Finance, Procurement) to maintain industry-competitive pricing strategy.
• Monitor division and channel performance and implement actions to meet and exceed annual targets.
• Ensure high levels of customer service, product quality, team responsiveness, and compliance at profitable rates.
• Maintain current successful go-to-market while identifying opportunity areas to diversify and gain share.
• Partner with Marketing to drive local and national trade spend and positively impact the company’s AFH brands.
• Lead and scale sales efforts across ongoing strategic and new opportunity growth channels.
• Partner with Executive Vice President on special projects to drive long-term company value outside of standard daily responsibilities.
• Leverage customer insights and in-market feedback to identify improvement opportunity areas in our GTM strategy.
• Drive cost-to-serve improvements and operational efficiencies across the division.

• Lead product category strategy, collaborate on product portfolio, and advise on product manufacturing across branded and private label offerings.
• Assist in product development and innovation pipeline prioritization based on consumer insights with cross-functional partners (R&D, Marketing).

• Provide recommendations for capital investment that balance long-term growth opportunities and margin.
• Maintain strong customer relationships with key accounts at the cooperative/GPO, distributor, and operator levels.
• Collaborate with business ops stakeholders (Supply Chain, Procurement, Manufacturing, Demand Planning) to positively impact net income.
• Maintain a culture of accountability, honesty, and continuous improvement within the division and influence the same culture throughout the organization.
• Lead future organizational design, talent development, and succession planning while actively mentoring and leading a high-performing sales team.
• Superior leadership abilities and communication skills.
• Strong business acumen including extensive P&L management experience including the ability, drive, and desire to deliver outstanding results from both a revenue and profitability perspective.
• Sincere and businesslike manner that inspires confidence, trust, and respect.
• Has previous experience growing