Sales Support Specialist

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The Sales Support Specialist is the principal administrative support function for the Sales group. It serves as the primary information link between the Salesperson, Company, and Customer, acting as the center of communication for internal and external stakeholders, including product samples, pricing, and technical documentation requests.

• Prepares all correspondence necessary including pricing, customer quotes, introduction letters, and inventory stocking requests as requested by Regional Sales Managers.
• Assists Regional Sales Managers in sourcing information in Skidmore's Sales ERP System and Salesforce.
• Assists Regional Sales Managers in reviewing customer activity such as ordering and usage patterns.
• Shares joint responsibility with Regional Sales Managers to distribute and expedite all inbound customer, vendor, and sales correspondences arriving by mail and e-mail.
• Receives inbound calls for Regional Sales Managers.
• Prepares special reports for monthly, quarterly, and other periods as requested by the Regional Sales Managers or key customers.

• Takes orders if requested by the customer, then provides them to customer service immediately.
• Enters and updates new prospects and other sales data for current customers into Sage X3 and Salesforce.
• Responds to customer requests for product information, availability, alternate sources, and general product information as directed by the Regional Sales Manager.
• Responds to sample requests and provides the necessary follow‑up for expeditious service.
• Assumes a supporting role to the Customer Service function, including pricing, and responds timely and completely to the customer’s order.
• Responds to requests by customers for quality documents.

• Responsible for disseminating special pricing information to Sales & Customer Service, including timely maintenance of customer price lists.
• Acts as liaison between Regional Sales Managers, customers, vendors, and internal contacts.
• Provides support to the Buyers by providing customer stocking agreements.

• Participates in supplier training during sales meetings as needed.
• Attends trade shows when requested.
• Responds to routine emails, phone calls, etc.

• Knowledge and skills acquired through completion of a Bachelor’s degree preferred.
• High school diploma or GED required.
• 2‑3 years of professional experience required, preferably in a related field.
• Salesforce experience preferred.

• Calm, organized, patient, diplomatic, and confident demeanor in working with staff and customers.
• Advanced attention to detail and accuracy in all work.
• Sage X3 experience preferred.
• Ability to prioritize a wide‑ranging workload and work independently.
• Ability to communicate both verbally and in writing to internal and external customers.
• Working knowledge of Microsoft Office applications:
  Word, Excel, Outlook.
• Ability to work collaboratively with colleagues, vendors, and customers.

• Office hours: 40 hours per week – Monday to Friday, 8:00 AM to 5:00 PM; may require additional hours periodically, including evenings and weekends depending on business needs.
• Work typically performed in an indoor office setting.

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.