Customer Service Tech -FO

Overview

Customer Service Tech I‑FO at Uniti Group Inc. Responsibilities include installing, repairing, and troubleshooting residential and business communications services, training in product offerings, and maintaining a clean service vehicle. You will report to the Manager of Local Operations.

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve customers’ communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain a clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• Work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

• Basic technology and math skills.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors in use of color‑coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• High School Degree or GED equivalent.

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two‑year technical degree in computers or electronics, or the equivalent in work experience.

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law. Qualified disabled individuals and protected veterans are given full consideration.