Enrollment Coordinator-Hartford, CT

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives.

We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.

• Proactively partnering with internal and external teams (i.e., marketing, account management, digital, print and fulfillment) to deliver an unrivaled open enrollment experience for our retirees.
• Managing the end-to-end Open Enrollment inventory and delivery process.
• Tracking and reporting open enrollment fulfillment and kit activity.
• Processing fulfillment/enrollment kit orders.
• Collaborating with teammates and business partners to drive process improvements and implementing new ideas that support optimal member experience and improve overall team efficiency.
• Additional cross-functional duties as needed to ensure departmental and business unit goals are met.
• Partner with Account Team to set up virtual customer/member meetings using virtual meeting technology.
• This individual is a critical member of the GRS Strategic Business Initiatives team and is integral in delivering on our commitment to offer seamless experiences for our members, while delivering outstanding performance results during OE periods.
• They will be responsible for driving OE initiatives that support / enhance our overall business and performance goals.

• 5+ years of managing projects and initiatives.
• 7+ years of total business experience.
• Excel, Quick Base and other Microsoft Office tools/products experience.
• Strong interpersonal, written, and verbal communication skills.
• Problem-solver and independent thinker, with track record of meeting key business objectives.
• Ability to work in a fast-paced environment during busy/peak volume periods.
• Must be able to lift ~25 lbs.

• Experienced in delivering outstanding customer service.
• Excellent project management skills.
• Experience managing open enrollment support processes.
• Established track record of effectively managing multiple priorities during busy periods.
• Advanced skills in MS Office.
• Education Associates degree or equivalent experience.

The typical pay range for this role is: $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical,…