Manager, Information Technology Operations

applications will be accepted until january 13, 2026 - apply on-line at

summary: under the general supervision of the v.p., information & security, directs the activities of the information technology operations (itops) department in selecting, installing, and maintaining computer hardware and software related technology solutions and services supportive of wfec's mission and aligned with stated business goals and objectives, for wfec information technology systems.

directly supervises the it operations supervisor and database administrator. Indirectly supervises all staff in the information technology operations department.

works with all levels of company management to understand ongoing business needs and priorities to develop an understanding and agreement related to how the information technology operations department can support those needs and priorities. Develops and communicates department and individual work plans which align available resources to wfec business goals, operational objectives, security objectives, and compliance objectives. Fulfills compliance responsibilities associated with rus, hipaa, and nerc critical infrastructure protection regulations.

Establishes and maintains a high level of customer service with all internal and external customers, assuring adequate coverage for their dependence on systems and technologies and opens effective communications with their staff and management. Maintains a professional environment and a competent technical staff that can quickly and effectively respond to business needs and respond to unexpected and changing business situations.

Establishes beneficial work relationships with outside business partners in executing cost effective contracts for hardware and software support, voice, data, wireless, and internet services. Supports staff with the resources and training needed to effectively complete their assigned tasks. Develops and adheres to department budgets which support all responsibilities but keep department cost to a minimum. Develops, maintains, and tests disaster recovery and business continuity plans which allow wfec to re-establish needed business capability in the event of a disaster.

Participates in various internal teams such as: emergency response team, incident response team, cyber security team, and the people soft steering team. Fulfills project manager duties for assigned projects. Maintains a high level of effectiveness and reliability for all systems and services provided. Creates and sustains a work environment that addresses employees' developmental needs, recognizes individual and team achievement, provides attention to career progression, stresses customer service and communications, and focuses on quality and effective service and support.

Ensures that staff maintains a high level of knowledge regarding industry standards, best practices, technological changes and advancements that may benefit wfec.

strategic thinking: develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; aligns work with strategic goals; adapts strategy to changing conditions.

planning/organizing: prioritizes and plans work activities; uses time efficiently; plans for future resources; sets goals and objectives; effectively organizes or schedules people and their tasks; develops realistic work plans.

leadership and managing people: includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters quality focus in others; improves processes and services; continually works to improve supervisory skills; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others.

cost consciousness: works within approved budget; develops and implements cost saving measures; conserves organizational resources.

oral and written communication: speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

judgment: displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

interpersonal skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

diversity: demonstrates knowledge of eeo policy; shows respect and sensitivity for cultural differences; educates others on the value…