Food & Resource Center Volunteer Coordinator

Job Summary Ready to create meaningful volunteer experiences while helping provide reliable service to people facing food insecurity? As the Volunteer Coordinator, you will coordinate daily volunteer operations, training, scheduling and engagement at the Food & Resource Center. You will prepare volunteers for effective service, maintain shift coverage, resolve concerns, document procedures, support food safety compliance, assist with recruitment and help maintain a practical job training program.

What success looks like in the first 6–12 months includes well-prepared volunteers, dependable shift coverage, clear procedures, safe practices, increased volunteer retention and respectful, consistent service for clients.

A Day in the Life The essential functions described below represent the primary responsibilities of this role and may be performed with or without reasonable accommodation.

Supervision and Training:

Oversee and train volunteers so they understand assigned tasks and complete work safely and accurately.

Improve shift effectiveness by monitoring workflow and adjusting assignments to keep daily services moving.

Give volunteers necessary information and resources so they can complete tasks accurately and assist clients respectfully.

Volunteer Coordination:

Organize volunteer schedules to match available people with daily service needs.

Ensure proper coverage during open hours so clients receive timely and consistent service.

Ensure volunteers are prepared, trained and ready to assist clients safely, respectfully and accurately.

Address and resolve volunteer concerns promptly to maintain clear expectations and dependable operations.

Compliance and Standard Operating Procedures (SOPs) Development:

Serve as the contact for all AIB inspections and compliance requirements to maintain required food safety standards.

Create and document SOPs for each volunteer task so instructions remain clear, consistent and accessible.

Clarify volunteer roles and job descriptions so each person understands responsibilities, boundaries and expectations.

Volunteer Engagement:

Create a welcoming environment where volunteers receive clear direction and respectful treatment.

Create positive volunteer experiences that encourage consistent participation and dependable service.

Encourage volunteers to return, increasing retention and maintaining reliable coverage for center operations.

Establish and maintain an improved volunteer experience by addressing practical needs and removing preventable barriers.

Warehouse Job Training Program:

Help establish and maintain the Food & Resource Center job training program so trainees gain practical workplace experience.

Help trainees develop skills that improve access to better employment opportunities and livable-wage work.

Volunteer Recruitment:

Assist recruitment efforts to attract new volunteers and expand the center’s capacity to serve people facing food insecurity.

Develop and implement social media strategies to increase brand awareness and engagement.

Create, curate and manage published content across various social media platforms.

Collaborate with cross-functional teams to design and execute promotional initiatives.

Engage with followers, responding to comments and messages to foster community relationships.

Other Duties as Assigned Duties and responsibilities may be added or changed at any time at the discretion of your supervisor, formally or informally, either verbally or in writing.

What You Need to Succeed

Competencies:

Adaptability. Acknowledges new information and adjusts. Overcomes obstacles to achieve results.

Customer Service. Assesses customer needs to meet/exceed requirements and expectations. Maintains credibility with the public, neighbors and co-workers.

Ethical Practice.…