Store Support, Customer Service Rep

Store Support role at The Home Depot
. Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Direct customer or vendor interaction as required
• Direct customers to store departments or merchandise
• Answer customer questions on product order status
• Handle cash management or program compliance
• Collaborate with other Associates, vendors, carriers, and work with little/some supervision
• Be detail-oriented and maintain time management to support store objectives

• Detail-oriented with proven time management skills
• High level of integrity
• Ability to work cooperatively with other Associates, vendors, and customers
• Ability to respond to operational concerns of all associates
• Ability to work with little or some supervision