Cashier, Retail

Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two‑aisle check stand, a multi‑station self‑checkout (SCO) lane, or customer service desk as assigned. Generally works 6‑8 hour shifts between 5:00 AM and 10:00 AM.

• Seeks opportunities to welcome, engage, serve and thank customers, maintaining an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Operates check‑stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions—including cash, checks, gift certificates, travelers checks, food stamps, coupons, and refunds—while adhering to all Cash Handling and Lane Accountability policies and procedures.
• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains a clean, neat and properly stocked check stand and ensures a safe and secure work area.
• Stocks, prices and rotates merchandise.
• May be assigned to a multi‑station self‑checkout lane as needed.
• May be assigned to the customer service counter as needed.
• Performs other duties as assigned or needed.
• Follows all state and federal laws concerning the sale of any restricted or regulated items (e.g., tobacco, alcohol).
• Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.

• Regularly moves within the SCO area to expedite transactions, maintain an attentive presence and keep the area clear of safety hazards.
• Initiates and engages contact with customers as they process their transactions.
• Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
• Monitors multiple simultaneous transactions and verifies payment in a fast‑paced setting.
• Actively and routinely engages with customers at self‑checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
• Maintains a high level of awareness of the self‑checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes the bottom of the basket, etc.
• Prioritizes the safety of employees and customers by addressing or reporting concerns as provided by company policy.

• Work varied shifts in a 24/7 operation, including night, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co‑workers with composure.
• Communicate effectively to perform customer‑relation tasks.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check‑stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods, walk rapidly, bend, stoop, twist, and turn frequently for long periods.
• Must be 16 years of age or older.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, product location, check‑stand and keyboard procedures and company policies.
• Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
• Occasionally use blades for box cutting.
• Use household cleaners to maintain work area (e.g., approved all‑purpose cleaner, glass cleaner, etc.).
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high‑stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.

• As required by applicable state and local laws, food‑safety/handler cards, tobacco and alcohol sales certification (e.g., TAM card).

For minors hired, hours may differ…