Regional Director - TX, CO, NM, AZ, OK

Care Dx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At Care Dx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Care Dx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assigned geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs), Clinical Liaisons (CL) and Medical Science Liaisons (MSL) from the Medical Affairs team.

Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the Sr Area Director.

Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant Care Dx products, solutions or services.

Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the Care Dx footprint and achieve commercial goals.

Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.

Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.

Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service.

Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance.

Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary.

Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

• Bachelor’s degree required, advance degree (e.g., MBA) preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Minimum 5 years sales management experience in the healthcare industry
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
• Experience with complex, multi-touch, long sales processes/cycles (6-9months) and…