Collections Coordinator

Department :
Collections

Location :
Mooresville, IN

Reports To :
Collections Manager

Work Schedule :
Monday – Friday | 9:00 AM – 5:00 PM

Classification :
Non-Exempt | Full-Time | Part-Time

The Collections Coordinator plays a crucial role in recovering unpaid receivables on behalf of Cred Star Revenue Solutions. This position is responsible for performing collections activities in accordance with federal, state, and local laws while upholding a high standard of customer service. The incumbent is expected to handle a high volume of calls and documentation while demonstrating professionalism, empathy, and attention to detail.

Hourly rate + commission (when collection goals met)

The following duties are considered essential to the role. Management reserves the right to modify, add, or remove duties as necessary:

• Initiate and receive collection-related telephone calls while adhering to the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).
• Communicate with account holders in a courteous, firm, and compliant manner to resolve outstanding balances.
• Verbally deliver the Mini-Miranda warning during every debtor interaction: “This is an attempt to collect a debt and any information obtained will be used for that purpose.”
• Send collection notices and other written communications using only company-approved templates and language.
• Respond to debtor and attorney inquiries via phone, email, and website within 24 business hours.
• Compile and prepare documentation necessary to transition eligible accounts to legal review.
• Interface with legal representatives to ensure accurate and timely updates are reflected in the collections database.
• Monitor the legal queue for account status changes, such as judgments or payments received.
• Use skip tracing tools to identify and verify debtor assets when necessary.
• Maintain comprehensive and accurate records of all communications, actions, and outcomes associated with account activity.

Minimum

Education Requirements:

• High School Diploma or equivalent required
• Bachelor’s Degree in a related field preferred

• Minimum of 4 years’ experience in customer service
• Minimum of 2 years’ experience in a third-party collections environment preferred
• Experience working in a legal or law office setting is advantageous
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Bilingual (English/Spanish) candidates strongly preferred
• Strong organizational and multitasking abilities
• Ability to work both independently and within a collaborative team environment
• Comfortable working in a fast-paced, high-volume call environment

• Standard office environment
• Frequent use of telephone, computer, and other office equipment
• Must be able to sit for extended periods of time

Cred Star Revenue Solutions fosters a team-focused, inclusive, and compliance-driven work environment. We offer:

• Flexible daytime schedule to support work-life balance
• A supportive and collaborative team culture
• Professional growth through ongoing legal and compliance training
  
  The opportunity to contribute meaningfully to municipal and public sector revenue recovery

Cred Star Revenue Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.