Banker, Customer Service Rep

Banker I – Citizens Bank, Indiana

Under general supervision, and in line with established policies and procedures, serves as a primary service and sales contact for all Bank customers. Executes a variety of basic entry level functions, including but not limited to, processing everyday transactions, creation of monetary instruments, referring customers into checking, savings and other account-based products, and helping customers identify and adopt solutions to protect their money from fraud.

• Is accountable for representing the bank to the customer in a courteous, professional manner, and for engaging in behaviors that will advance the customer's relationship with the bank.
• Processes all other bank-related transactions in accordance with deepening the customer relationship. Practices strong Know-Your-Customer (KYC), with the aim of becoming a trusted advisor to all members of the community.
• Handles cash and negotiable instruments with a keen eye for accuracy and fraudulent activity.
• Cross-sells bank services in accordance with individual and branch performance goals.
• Operates in a team environment and provides excellent customer service.
• Responsible for the completion of tasks necessary to secure company assets.
• Upholds the customer and employee service standards established.
• Accurately opens personal deposit accounts and completes higher level customer requests in accordance with bank standards.

• The ability to communicate, speak clearly, and demonstrate a high level of interpersonal skills necessary to represent the bank in dealing with customers.
• Strong computer skills with both desktop and handheld platforms. Effective at using and navigating apps.
• Ability to exercise critical thinking skills.
• Preference of one year of experience in a consultative sales environment.

• A high school diploma or equivalent.
• The ability to read, write, and speak English; count currency and coin; and to perform simple arithmatic calculations.
• Successful completion of credit check, drug screen, and background check.
• Flexible schedule Monday-Friday and Saturday morning availability.
• Two years of customer service experience OR completion of internal Banker Pathway I.

• Minimum discomfort from noise, heat, dust, and other causes.
• Required to stand for long periods when providing customer services.
• Exposed to potential robbery conditions. Receives detailed instructions and procedures to be followed to minimize the risk.
• The ability to lift and carry cash drawers and coin bags (up to 25 pounds).

Not Applicable

Full-time

Finance and Sales

Banking

Location:

Plainfield, IN

Salary Range: $41,714.00 - $50,000.00