Automotive Valve Specialist, Sales and Technical Service

Description

Job Title:
Customer Service Representative - Automotive Valve Specialist

Location: Mooresville, NC

Company: Victory Performance Valves

About Us: At Victory Performance is a Race Winning Brands (RWB) company based in Mooresville, NC. Victory is a leader of high-performance valve manufacturing for racing and aftermarket industries. We manufacture valve springs, precision springs and valve train components for various forms of motorsports. We are committed to providing top-quality automotive valves to our customers. We pride ourselves on our knowledgeable team and exceptional service, ensuring our clients find the right performance valves for their needs.

Job Description: We are seeking a motivated and knowledgeable Customer Service Representative to join our team. In this role, you will assist customers in purchasing automotive valves, providing expert guidance and support to ensure they make informed decisions.

• Assist customers with inquiries regarding automotive valves and related products.
• Provide detailed product information, recommendations, and advice based on customer needs.
• Process orders and manage transactions efficiently.
• Maintain up-to-date knowledge of industry trends and new products.
• Collaborate with team members to improve customer experience.
• Manage customer complaints and resolve issues in a professional manner.

Qualifications:

• Previous experience in automotive sales or customer service, preferably within the valve sector.
• Strong knowledge of automotive valves, including types, applications, and functionalities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using customer management software and MS Office

• Eligible for medical, dental, and vision insurance as of day one
• Employer paid life and disability insurance
• HSA with Employer Contributions
• 401(K) retirement plans with company match
• Employee wellness and assistance Programs
• Paid maternity/paternity leave
• Paid time off
• Up to 13 Paid Company Holidays

EEO Statement: Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.