Customer Account Specialist

SF Job Req  Account Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Customer Account Specialist

Bryan, OH or Mooresville, NC

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

This exciting role is critical to driving a great customer experience and channel engagement for our strategic accounts globally as it relates to sales. This role will also help drive our strategic initiatives through things such as pricing, customer satisfaction and service levels. The position is the primary point of contact for customer support and inquiries. This individual is responsible to deliver a high level of customer engagement from initial product inquiry through the post delivery of the product.

This includes the handling of all operational transactions and the coordination of order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate revenue growth and brand loyalty by eliminating barriers to the order flow process. The position will utilize standard work and problem solving techniques to drive performance improvements.

• Strategic Account Engagement:
  Drive awareness of strategic accounts and guide peers on effective customer engagement strategies. Cultivate strong relationships with key accounts to enhance customer loyalty and satisfaction.
• Pre-Order Customer Support:
  Provide comprehensive support for pre-order activities including pricing, availability, quoting, proposals, non-standard requests, parts identification, and custom solutions.
• Order Management & Fulfillment:
  Manage customer orders from placement to invoicing across multiple channels (phone, fax, EDI, email, websites), ensuring accuracy and timely delivery. Utilize Oracle/CRM tools to optimize order fulfillment and customer activity tracking.
• Post-Order Support & Issue Resolution:
  Deliver internal and external support for post-order activities, including resolving price/order holds and backorder issues. Act as the first level of escalation and collaborate cross-functionally to ensure resolution.
• Customer Communication & Expectation Management:
  Clearly communicate delivery commitments, order status, and issue updates. Respond to product and technical inquiries or refer them to appropriate channels.
• Customer Satisfaction & Continuous Improvement:
  Champion customer satisfaction by coordinating with business functions to improve delivery performance and service through lean processes and proactive problem-solving.
• Data & Record Management:
  Gather and maintain customer-specific requirements and master records. Ensure accurate reporting and documentation to support account management and service excellence.
• Project Leadership & Multitasking:
  Demonstrate ability to lead cross-functional initiatives without direct authority. Manage multiple issues and priorities simultaneously while maintaining high service standards.

• 3+ years of experience…