Field Sales Support Manager - LPS

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This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

The primary purpose of this role is to oversee a team of Pro Services Analysts and/or Sales Support Representatives. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned segment of the Pro Services department. This role supports the day-to-day operational work to support Pro Outside Sales representative needs inclusive of contract pricing, customer contracts, field inquiries and much more.

• Lead, engage and inspire a team of Pro Services Analysts and/or Sales Support Representatives
• Partner with sales leaders to identify trends and gaps to develop solutions to improve the support provided to the sales team and customers
• Oversee the development and implementation of improvement tools and processes, including workload planning and timelines.
• Lead strategy and design of enhancements to ensure pro‑service sales operational needs are met.
• Provide coaching, feedback, and training to direct reports to help with their development and performance.
• Schedule regular meetings with Pro Services Analysts and/or Sales Support Representatives to deliver feedback and initiate process for developing process improvements and recommendations.
• Identify and recommend vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
• Facilitate communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfies internal customers’ needs and are highly adopted.
• Leverage customer‑facing technology to improve productivity and efficiency.
• Work directly with key stakeholders to deliver on business needs, often requiring time in the field.

• Bachelor's degree in Business, Management, Operations, or related field, or equivalent combination of education and experience.
• 6 years related Field Sales industry experience (Installation, Repair or US Home Improvement)
• Demonstrated ability to convert financial or operational data into actionable business steps (business cases) to improve performance in key service metrics.
• Demonstrated project management experience, such as Gantt chart design and development.

• Advanced skill in Microsoft SharePoint, such as ability to create lists and custom workflows.
• 6 years of experience in a store operations role (with an emphasis in install and/or specialty sales experience).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Associate

Full-time

Information Technology

Retail