ProServices Program Analyst

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration.

The primary purpose of this position is to develop, communicate, implement and manage the business development, integration, and connection of Pro Services business tools and programs into the company. Development and operation of both store internal tools/systems communications and promotions allows the organization to maximize growth objectives for the business as a key responsibility of this position. Specifically this position manages, identifies and makes decisions on the day‑to‑day communication of Pro Services programs.

This position interacts with all multiple s of the organization including but not limited to store employees, field management, executive management, vendors, corporate partners, and all departments in the corporate office to facilitate the execution and completion of projects and programs that are identified as critical by the Director and Vice‑President of Pro Services. This position interacts closely with Marketing, Merchandising, and the communications teams to ensure all Pro relevant information is created, integrated, communicated and leveraged, to maximize the effectiveness of all Pro related efforts.

This position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. This position is expected to make these autonomous decisions with little or no approval from management.

• Works with and provides input to Marketing teams to ensure connectivity between Pro Services efforts and the marketing plan for current and future events

• Manages Marketing assets $1.3+M working collaboratively with Marketing to execute Pro Services specific programs. Position uses these resources to oversee efforts with vendors that are executing projects from funds. This position would take on a supervisory role for many vendors who will respond to needs related to the efforts below. This position will provide vendors appropriate information, resources, and funds necessary to execute per the program needs, and will hold vendors accountable to timelines, quality, presentation, and program specifications.
  
  Position will evaluate product needs before and after each program to ensure appropriate vendors are used to maximize Lowe’s resources.

  • Field team tool box
  • Field team Holiday Thank You kit
  • Business Development Events
  • Managed accounts/store support
  • Team Lowe’s Racing Asset management, allocation, and measurement
  • Spring, Fall, and Holiday Pro Appreciation Event

• Identifies and drives continuous improvement of current business processes as a result of the downstream effect of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.

• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate

• Collects feedback, analyzes information, develops content, and consults for Pro CSC sales teams of Government, National Accounts, Lowes For Pros , and Account Executives in all aspects of communications, training, marketing, personnel, etc.

• Identifies needs and develops processes, policy, and training for field teams (AEPs) through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members; schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

• Creates innovative and informative training and educational materials, including PowerPoint presentations and documents to educate field, store and CSC personnel on Pro Services topics

• May perform research regarding current and potential Pro Services customers; makes…