Customer Service; Account Manager

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Position Summary

Basic Function:
This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to ensure the customer is satisfied.

Position Summary

Basic Function:
This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to ensure the customer is satisfied.

Scope/Supervision:
This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager.

Essential Functions

Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs

Receive, review and input customer orders

Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.

Follow-through to resolve customer complaints

Use Parker catalogs and reference material to answer customer questions

Perform all required and best practice activities in the servicing of all customers

Expedite Division product and maintain positive relations

Maintain and expand upon current customer relationships

Actively support the Corporate Win Strategy

Qualifications

Perform other related responsibilities

Parker considers this position safety-sensitive and therefore pre-employment testing for cannabis will be required as a condition of hire. See drug test section of job posting for more information.

Previous Customer Service experience (in Account Management/Sales Industry, not retail)

Excellent telephone skills with the ability to work with others

Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)

Order entry and order tracking experience

E-mail and internet (customer portal) experience

Knowledge of Parker parts and part numbers is a plus, but not required

Must be a self-starter, able to work independently, and motivated to follow through to closure

Ability to multi-task many projects at once, prioritize and escalate issues when appropriate

HS Diploma, BA Degree Preferred, But Not Required

Ability to sit for long periods of time

Ability to get up frequently to retrieve documents, including from the shop

Skills

Computer proficiency

Strong team player

Excellent interpersonal and communication skills

Strong customer orientation

Time Management: the ability to organize and manage multiple priorities.

Additional comments

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Closing Statement

Benefits/Wages

Wages:
Min: $19.00/hour – Max: $21.00/hour

Benefits

Health, Dental and Vision insurance

Life insurance

STD, LTD

Paid Parental Leave

Paid Vacation (10 days) and Paid Sick Leave (5 days) start the first of the year. Proration for new hires, based on month of start date. Exempt team members start with 15 days of PTO, rather than vacation vs. sick leave.

Sick time (accrued 1 hour per 30 hours worked –max of 5 days unless otherwise stated by law)

13 paid holidays per year (10 scheduled and 3 floaters)

401K with match

Company Paid Pension…