Patient Service Representative

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NC Pediatric Dentistry aims to provide excellent dental treatment by going beyond the basics to ensure visits are safe, relaxed, informative, and fun for children!

The Patient Services Representative (PSR) provides vital office support that maximizes the flow of front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values.

• Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.
• Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.
• Substitute the management of front operations in the absence of Patient Services Supervisor (PSS).
• Perform a variety of detail‑oriented administrative tasks that anticipate the needs of the team and patients alike.

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

• Ability to teach and direct others with positivity and encouragement.
• Strong analytical, critical thinking, and problem‑solving skills.
• Ability to quickly learn and adapt to new technologies, processes, and ideas.
• Excellent interpersonal, organizational, verbal and written communication skills.

NC Pediatric Dentistry offers medical, dental and vision insurance, 401(k) retirement plan, paid time off, paid holidays, growth opportunities, and a positive work environment in a stable growing company.

Seniority Level: Mid‑Senior

Employment Type: Full‑time

Job Function: Health Care Provider

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