Director, Science and Insights

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

We are seeking an Industrial‑Organizational (I/O) Psychologist or Psychometrician to drive our talent and organizational analytics by People Science team to drive our talent and engagement analytics. Our business is to translate the skills inherent in our technical and consultative workforce into customer impact. We therefore seek to optimize the development and deployment of our employees’ skills, while providing industry‑leading experience for our Kyndryls and our clients.

As our talent analytics capability matures beyond core operational reporting toward advanced analytics, this role bridges sophisticated statistical modelling with enterprise talent strategy. This work is fueled largely by our skills strategy and will support our recruiting, learning, engagement, performance management, leadership development, and overall organisational effectiveness. Specifically, you will oversee psychometric validation, continuous listening systems, and advanced talent analytics.

Kyndryl is a global, largely remote company, where you will join a group of 40 People and Workforce Analytics professionals and lead a team of 5 analysts and psychometricians. We are fast, flat, and focused. You will collaborate with dedicated engineering teams (who handle data wrangling), a diverse group of HR professionals, fellow data scientists, and business leaders. By working directly with senior leadership—including the CHRO, Head of Talent, and Head of Wellness—you will translate complex business problems into scientifically rigorous, high‑impact solutions aligned with our business goals.

Your work will directly influence our enterprise strategy and operations and impact on tens of thousands of employees.

Drive analytics to identify drivers of success to support processes and programmes for employee and leadership development, including training, successful matching to projects, assessment tools, and leadership development efforts.

Oversee psychometric modelling, assessment validation (e.g., Item Response Theory), and Organisational Network Analysis (ONA) leveraging skills graphs to optimise skill deployment.

Design and refine performance management systems to support – as Kyndryl’s offerings increase in sophistication – the continued evolution of Kyndryl’s workforce.

Evaluate organisational networks and interactions and identify opportunities to improve workplace productivity, culture, and employee satisfaction.

Lead enterprise employee listening strategies and survey architectures, developing and analysing employee engagement surveys and continuous listening systems to inform continuous organisational effectiveness, enhance the employee experience, and ensure Kyndryl remains the employer of choice within the industry.

Conduct research to support the development and validation of new Talent analytics and strategies; incorporate new advancements and best practices into your work.

Partner closely with senior executives (e.g., CHRO, C‑suite, business unit leaders) to understand organisational challenges.

Translate analytic results into actionable insights, framing and presenting findings through the lens of tangible business impact rather than pure academic research to inform technical and non‑technical…