Store Operations Manager - Sales Floor

Store Operations Manager – Sales Floor

Brought to you by Lowe's Companies, Inc.

We are looking for a Store Operations Manager to lead a team of Store Operations Consultants and Store Operations Sr. Analysts. This role will manage development and implementation of projects, best practices, and process improvements for an assigned store operations client group while supporting day‑to‑day store operations including sales, service, technology, omni‑channel and store communications.

• Oversee the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Provide coaching, feedback, and training to direct reports to help with their development and performance.
• Collaborate cross‑functionally to understand the needs of the business and deliver projects, best practices, and process improvement initiatives.
• Schedule regular meetings with Store Operations Consultants and Store Operations Sr. Analysts to deliver field feedback and initiate process for developing process improvements and recommendations.
• Utilize qualitative and quantitative analytics before and after implementation to identify ROI, current/future state, and cost savings.
• Provide regular written and verbal communication to Director Store Operations and/or assigned client groups on initiatives updates.
• Identify and recommend vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
• Communicate continuous improvement solutions to Director Store Operations and the assigned client group.
• Leverage customer‑facing technology to improve productivity and efficiency.
• Work directly with key stakeholders to deliver on business needs, often requiring time in the field.

• Bachelor’s degree in business, management, operations, or related field, or equivalent experience, or equivalent years of experience in lieu of education requirement, if applicable.
• 6 years of related industry experience (installation, repair, or US home improvement).
• 6 years of experience in data analytics and performance reporting.
• Demonstrated project management experience, such as Gantt chart design and development.

• 6 years of experience in a store operations role (with emphasis in install and/or repair industry experience) or equivalent experience.
• 2 years of experience with service provider management tools such as Service Bench, Mappoint/Power Map, and call scheduling/dispatch.
• 2 years of experience with service provider capacity management.

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300 000 associates and operates over 1 700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
General Business and Customer Service

Industry: Retail