Team Lead, Customer Service​/HelpDesk

Join to apply for the Team Lead role at Com For Care  Home Care (Raleigh, NC).

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide great customer experience.
• Perform front desk related tasks, including answering phone calls politely and friendly, handling info calls, and managing member check‑ins, sign‑ups, cancellations, and account updates.
• Provide gym tours and meet potential members.
• Facilitate member service issues and questions.
• Support team member management and provide backup to the Club Manager as needed.
• Ensure adherence to all company policies and procedures and help maintain a positive club image.
• Oversee cleanliness and appearance of the gym.
• Assist with marketing efforts, ensuring staff are trained on current promotions.
• Order supplies, maintain inventory, and track reports as needed.
• Communicate with customers, coworkers, and the public to exceed their needs.
• Actively listen, empathize, and collaborate to solve problems.
• Identify, analyze, and propose solutions to challenges, seeking assistance when necessary.
• Use tact and appropriate language in all interactions.
• Maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Employee discounts.
• Flexible schedule.
• Free uniforms.
• Health insurance.
• Opportunity for advancement.
• Training & development.
• Vision insurance.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.