Patient Access Representative

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a "job" and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans.

We are on the search for a Full-time Patient Access Representative to join our Moorhead, MN team. In a Patient Access Representative role at CHSI, you will be responsible for assisting patients navigate healthcare at CHSI through over the phone and in-person interactions. At the front desk, this includes processing healthcare service payments and managing patient information in the Electronic Health Record (EHR) system.

This role serves as a critical liaison between patients and clinical staff, ensuring effective communication, accurate data entry, and positive patient experience

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication "scripts" in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures as well as other relevant information (phone number, address, etc.).
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs and document phone notes when applicable.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

In addition to being a wonderful team member, we are seeking an individual with the below qualifications:

• In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

• Maintains a professional relationship and positive attitude with internal customers (co-workers, CHSI's staff, Board of Directors) and external customers (the public, patients, and vendors).
• Demonstrates honesty, integrity, and ethical behavior in all interactions.
• Open to learning and adapting to new challenges and responsibilities.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of CHSI.

• High school diploma or G.E.D. required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Must have neat and legible handwriting.
• Must be able to interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

CHSI promotes a healthy work/life balance for employees through a generous time off program.…