Computer Support Specialist Job Moorhead area,Minnesota USA,IT/Tech

1. Troubleshoot, diagnose and resolve problems in response to county and partner agency reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing and maintaining problem tracking databases. Rotate on-call duties after hours to support staff in-office and remotely after business hours, including nights, weekends, and holidays for 24/7 departments such as Law Enforcement/Jail, Criminal Justice, and Human Services.

Communicate courteously, professionally, and patiently in all correspondence with staff.
2. Installs, analyzes, configures, upgrades of operating systems and software, using standard business and administrative packages, user profiles and permissions;
Create and deploy OS and software packages; may modify specific applications for use in operational departments. Maintains and deploys computer hardware such as PCs, laptops, peripherals, and user-specific networking devices and security software.
3. Manage changes in Identity Management platforms such as Active Directory, Microsoft Azure/Entra , configure Multi-Factor Authentication and Mobile Device Management platforms such as Intune. Maintains Tier 2 & 3 servers such as file, print, inventory, and deployment servers in conjunction with the Systems Administrator role.
4. Assists in instructing County staff in the use of standard business and administrative software, including, but not limited to, Microsoft Office, collaboration software, incident ticketing systems, and database management; provides instruction or written documentation where required.
5. Develop and maintain training materials and perform information system training sessions;
Create, update, and introduce standard operating procedures (SOP) and other required documentation using proper security protocols to meet regulatory and compliance needs. Create technical documentation, guides, and tutorials for end-user staff; keep current on latest technologies and education for the position and relay to end-user staff.
6. Manage, maintain, and support state and proprietary systems, creating user accounts; designated as primary contact for state-based applications and services.
7. Maintain, update, and administrate all IT assets to a central inventory database; perform physical inventory and maintain record management of all assets and personnel.
8. Intake and acquisition of new IT products, services, and supplies for all county departments. Attend regularly scheduled trainings. Other duties assigned.