Dispatch Manager

Search by Location (Type in the city or state)

Select how often (in days) to receive an alert:

Estimated Wage Range $67,200-$200,000/Annually

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

We’re seeking a Dispatch Manager who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.

Job Title: Dispatch Manager | Req : 15088 | HR Contact: Roscoe Chambers |

Location:

Moorhead Office MN

The Dispatch Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a growing customer centric culture while balancing cost efficiency and the needs of an on time delivery based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Candidates must possess the ability to facilitate communication between the plant, field, drivers and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within distribution center within the framework of established policies procedures.

• Ensure all customer service activities support the strategic objectives of the organization.
• Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses scheduleto optimize driver productivity.
• Intervenes in complex customer service situations where dialogue with the customer has escalated tohigh management levels within the customer organizations or where issues are beyond the expertise of
• Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.
• Provide excellent customer service to internal and external customers. Exceeds customer expectations.
• Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team. Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service
• Analyze customer service related information and evaluate the results to choose the best resolution andalternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers,Materials Performance (Quality) and Credit Collections personnel.
• Seek opportunities for continuous process improvement ideas and potential cost savings
• Ability to perform cost analysis to ensure optimal source is utilized
• Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order todeliver maximum results.
• Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring.
• Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action,promotional recommendations and work schedules.

Education:

High school diploma or equivalent or 5 years of equivalent experience
Required

Work Experience:

5 years

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved
  
  Personal Protection Equipment ("PPE"), including but not…