Inbound Sales Supervisor

Inbound Sales Supervisor (Sign-on Bonus)

Location: Moorpark, CA (on-site)

Type: Full-Time

Team: Lead ~20 Inbound Sales Associates

Compensation: $65,000–$90,000 salary (DOE) + full benefits

You’ll run a 20‑rep sales pod that turns inbound demand into booked appointments, tire sales, and revenue. If you’re outgoing, urgent‑minded, and lightning‑fast on a computer—and you love winning through people—this is your platform to build a powerhouse team and accelerate into multi‑pod leadership.

• Hit and lift team KPIs: weekly conversion%, tire units, appointments/hour, revenue/hour, show rate, and QA.
• Coach in the moment: whisper/barge, live call reviews, rapid objection handling, and clear next steps on every call.
• Train to sell with authority: tire sizing/ratings, brand positioning, BBTA value story, two‑option close, and price framing that sticks.
• Drive speed & accuracy: enforce CRM hygiene, precise quoting, tight dispositions, fast follow‑ups/recalls to close. Run the floor: queue triage, schedule adherence, daily huddles, role‑plays, and end‑of‑day leader board wins.
• Partner with the field: coordinate with 300+ stores to fill bays, align promos, and remove friction so bookings show and install.
• Hire & ramp: interview, onboard, and ramp new reps to target in 30–45 days with structured plans and checkpoints.

• Sales coach first: you can hear a call and, in 60 seconds, turn it into a close with better discovery, value build, and a clean ask.
• High urgency: you hate idle time, move fast between tabs/tools, and never let warm leads cool.
• Data‑driven & hands‑on: you live in dashboards, but you sit shoulder‑to‑shoulder with reps to change outcomes live.
• People magnet: high EQ, crisp feedback, celebrates wins, and holds the bar—consistently.

• Inbound conversion % (calls → appointments)
• Tire sales & revenue per staffed hour
• Appointments per hour (A/H) and AHT/after‑call work QA scorecard (call flow, value build, close)
• Show & install rate from your team’s bookings

• Pre‑shift (10 min): targets, promos, objection drill. Floor block: side‑by‑side, whisper/barge, queue moves; fix deals in real time.
• 1:1s & skill labs: role‑play two options + clear close, price anchoring, callback scripts.
• Wrap: leader board, coach notes, tomorrow’s focus—and celebrate the top 3.

• 3+ years leading inbound sales/call center teams (10+ reps; 20+ preferred).
• Proven lift in conversion, tire/service sales, and revenue/hour through coaching.
• Fast on computers—CRM/telephony, Google Workspace, multi‑tabbing—with accuracy.
• Automotive background is a plus; not required. We’ll get you fluent in tire categories and brand positioning quickly.

• Real leadership path: multi‑pod Supervisor → Call Center Manager → Field/Operations leadership.
• Medical, Dental, Vision, Life, HRA
• 401(k) with company match
• Paid holidays & vacation
• A trusted brand with 50+ years of growth and a performance culture that promotes from within.

Big Brand Tire & Service is an Equal Opportunity Employer.