IT Operation Analyst

The IT Operations Analyst supports the day‑to‑day operations of the IT department by managing billing, assets, and administrative workflows while providing front‑line technical support. This role ensures operational efficiency across IT financial processes, asset lifecycle management, and end‑user support.

The ideal candidate is detail‑oriented, organized, and tech‑savvy — capable of balancing administrative accuracy with hands‑on IT support in a fast‑paced environment.

• Manage and reconcile all IT-related billing, including internet, phone, software subscriptions, and cloud services.
• Track and process invoices for approval and payment, ensuring coding accuracy to the correct cost centers or departments.
• Review and validate monthly vendor statements to ensure service accuracy and resolve billing discrepancies.
• Maintain a monthly billing tracker to forecast and report IT expenses.
• Assist in budgeting and expense analysis for recurring IT costs.

• Maintain an up-to-date inventory of all IT assets (laptops, phones, networking equipment, peripherals, etc.).
• Track hardware assignments, returns, and warranty status.
• Support procurement by sourcing quotes and coordinating with vendors.
• Manage asset lifecycle from acquisition to decommissioning, ensuring accurate documentation.
• Maintain asset tags and records in the IT asset management (ITAM) or inventory system.

• Code and reconcile IT credit card purchases accurately within accounting timelines.
• Work closely with Finance and Procurement to ensure compliance with company purchasing policies.
• Prepare monthly spend summaries and assist with expense reporting.

• Provide first-line support for common IT issues including password resets, hardware troubleshooting, and basic network or connectivity issues.
• Log and track tickets in the helpdesk system, escalating as needed to Level 2/3 engineers.
• Support onboarding/offboarding activities including account setup, equipment prep, and retrieval.
• Maintain documentation for IT processes and user guides.

• 2+ years in IT administration, coordination, or analyst role preferred.
• Experience with billing systems, IT asset tracking, or expense reporting tools.
• Exposure to Microsoft 365, Google Workspace, or similar environments.

• Strong Excel/Sheets and data management skills.
• Attention to detail with high accuracy in record-keeping.
• Excellent communication and problem-solving abilities.
• Ability to multitask and manage priorities across finance and IT operations.

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.