Field Service Representative

Job Title

Field Service Representative

Working location: UK RAF Lossiemouth / onsite

Rolls‑Royce is contracted to deliver a range of technical support services and maintenance capabilities for domestic and international air forces on multiple fast‑jet and transport aircraft engines. As a Field Service Representative, your main accountabilities are to provide local technical support in respect of the operation and maintenance for customer engines, ensuring prompt resolution of technical issues to minimise operational disruption.

The role supports customers at RAF Lossiemouth with occasional travel to RAF Coningsby and our Bristol Headquarters. The vacancy is open only to individuals eligible to obtain UK Security Clearance.

• Resolve customer technical issues in line with contractual requirements and provide support to help maintain customer satisfaction, complaint targets and delivery, including proactive management of the issues to resolution.
• Input engine events and data highlighting, to the wider organisation, engine related issues that are impacting fleet reliability and operability.
• Manage the ‘in‑service’ customer relationships across various levels within the Customer, OEM and Supplier organisations.
• Monitor and input fleet data to, and liaise with, the customer community on short‑term fleet planning and availability to ensure that they have confidence in the level of service being provided and to manage Customer expectations.
• Lead and conduct maintenance activities where Engine Maintenance and Repair activity is carried out.

• Be technically competent to at least HND level or have equivalent relevant experience.
• Have experience of aircraft propulsion system and maintenance at ML1/ML2; have been trained within the propulsion trade or come from a relevant Engineering/Service Engineering discipline, or hold equivalent qualifications.
• Have knowledge of regulatory requirements (Military and/or Civil).
• Have experience of working in a customer‑facing environment.
• Have the capability to be responsive, flexible and agile in your work.

To work for the Rolls‑Royce Defence business an individual must hold a Security Check clearance. Rolls‑Royce will support the application for Security Clearance if you do not currently have this in place. Only UK nationals or dual nationals in MoD‑approved cases are eligible.

Grade – SNBG 7-10