P-Poseidon Field Service Representative

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides sustainment and delegated design support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

We are currently looking for an experienced Field Service Representative to join the BDUK Fixed Wing Engineering Support team. This role will be located at RAF Lossiemouth, in support the UK’s fleet of P8-A Poseidon aircraft.

The Field Service Representative is the primary point of contact for internal Boeing and external customer and suppliers for technical advice within approved technical data sets, mentoring, technical queries, fault investigations and repairs across a number of different mechanical and propulsion systems, such as but not limited to, airframe and nacelle structures, fuel, hydraulic and pneumatic systems, flying controls, landing gear, engine and auxiliary power units.

Familiarity with different Avionic and AC/DC electrical systems, such as but not limited to, system check outs, functional testing, cable and fibre optic repairs/terminations, communications, instrumentation, flight management computer system, navigation, fire, ice and rain protection, emergency equipment and warning systems, would be advantageous.

In this role you will lead in providing advice with the execution of maintenance activities in accordance with the Ministry of Defence (MoD) UK P-8A approved data set, with access into Boeing released technical information as well as reach back support to the platform design organisation. You will be responsible for leading research on technical, operational and quality issues using several different systems and techniques including analytics to assist with investigations to evaluate user and supplier reported discrepancies that cannot be resolved by the customer.

As part of the Engineering Support team, you will coordinate between Military and Approved Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Design Organisation and Original Equipment Manufacturers and BDUK functions. The individual will provide technical support to company products, perform troubleshooting procedures for multiple systems, resolve maintenance and operational issues. An in-depth working knowledge of defence regulations is essential with civil equivalence a desirable, you will comply with Regulatory Articles, Defence Standards, company policies, processes and procedures in order to maintain regulatory compliance.

You will apply knowledge of technical publications and instructions to provide resolutions to customer queries e.g. UK Interactive Electronic Technical Manuals, Repair manuals, Technical Manuals (aircraft and component level), Digital Air Publications, and drawing sets. Your ability to interpret, provide advice on the applicability and how to comply with design organisation authored modifications, service bulletins, service / part notifications and authority generated special technical instructions is a key support attribute needed for the role.

You will be required to apply knowledge of Mechanical/propulsion/AV/ Electronic systems operation to analyse, develop and maintain technical data to resolve problems for aircraft and component systems to support safe and efficient operation.

Your suitability for this role is not only technical based, but also dependent on an ability to confidently communicate, be approachable, provide mentorship, motivate, build and manage professional relationships. You should be able to understand and demonstrate the Boeing core values, including supporting business improvements such as Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events deploying best…