Customer Operations Coordinator, Baxters Food Group - Fochabers

Overview

To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.

We are recruiting to the following role:
Customer Operations Coordinator, Baxters Food Group - Fochabers

Location: Fochabers
Duration: Permanent
Working hours: Full-time

• Support the Customer Operations team by maintaining accurate customer profiles including customer cross references, EDI set-up, MLOR database management and derogation requests.
• Review and process customer orders, ensuring they are received accurately and on time, in line with agreed minimum order quantities, lead times and forecast requirements.
• Collaborate with internal departments across the business (e.g. Sales, Despatch, Planning, Operations and Technical) to ensure orders are despatched on time and in full, proactively addressing any potential delay.

• Demonstrates a customer focused mindset, with a commitment to delivering high levels of service.
• Works effectively as part of a cross-functional team, contributing to shared goals and outcomes.
• Ability to develop and maintain effective relationships with both internal and external customers.
• Confident and effective communicator, both written and verbal, able to engage at all levels, including Directors, Senior Managers, and challenging stakeholders.