Administration Assistant closing date

We are recruiting for an Administration Assistant to be part of our administration team. Working as part of a team, the successful candidate will provide comprehensive administrative support to assist the smooth running of the practice, delivering a variety of administrative duties included in the job description.

Members of the admin team work as part of the practice team and provide a key point of contact for communication between patients, members of the primary health care team, secondary care and other associated healthcare professionals and voluntary services.

Good all round office and keyboard skills are required. Full training will be given. Attention to detail and the ability to work as part of a team are essential.

This is a part time position working 33 hours per week. Work pattern for the role will be Monday, Wednesday, Thursday and Friday, working two days 8am until 5pm and 2 days 8:30am until 5pm.

Interview to be held on 2nd March 2026.

Working for us we can offer you:

• A comprehensive induction to the role and training plan
• Access to the NHS Pension Scheme
• Possible career development in customer service, health care and administration
• 25 days annual leave, increasing to 30 days (exclusive of public holidays)
• Access to Occupational Sick Pay scheme after one year.
• Access to NHS discount scheme
• Cycle to work scheme

Bay Medical Group is a single, at scale provider of general practice services to the population of Morecambe and Heysham. We have 5 sites across the town and have a patient population of c54,000. We have an established Bay Primary Care Network (PCN) and work closely with other service providers and voluntary sector to improve the health and wellbeing of our local population.

For further information about the benefits of working for us visit

Bay Medical Group - for happier, healthier people

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

The duties and responsibilities to be undertaken bymembers of the Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction ofthe Administration Operations Manager, dependent on current and evolving practice workload and staffing levels:

Process tasks and workflows within internal software and update external systems where appropriate.

Support other administrative colleagues to ensure consistent level of clerical excellence and support across all administration roles.

Attend &contribute to group training sessions & meetings.

Develop and maintain good working relationships with all members of the BMG team.

Deliver work toagreed targets for working practices for various roles within admin and reportany Issues relating to targets not being met to the appropriate line manager.

Provide chaperone duties for patients as required.

Liaise with service providers such as District Nurses, Practice Nurses, Health Visitors, Midwives,and other service providers and forward information for action to appropriate clinician.

Clinically code patient information using the Snomed Clinical Coding system to ensure consistent and auditable information is stored in patient records.

Deliver timely and efficient processing of communications received to the team by checking theadmin  Email accounts & other methods of electronic communication ona daily basis and dealing with correspondence appropriately.

Ensuring as far as possible the completeness of clinical information in patient records by identifying missing information in new patient records and taking action toobtain it from the previous practice.

Book patients into relevant appointments and maintain waiting lists for specialist clinics.

Deal with any queries from clinicians and patients.

Provide admin supportin specified clinics e.g. covid or flu clinics.

Work within GDPRlegislation.

Ensure all mandatory training is completed as required.

Scan received paper correspondence to patient record and workflow for action to the appropriate clinician/team within agreed timescales.

The completion ofmedical/insurance reports including requesting payments from outside agencies.

To arrange the booking of medicals, e.g. driving medicals and arrange for the completion/submission of relevant paperwork.

Process new patient registrations, deductions, deaths, change of addresses, gender reassignment and adoption procedures, temporary patient management and management of physical and digital records (not exhaustive list).

Provide secretarial support to the clinicians, referral letters dictated by clinicians to be audio typed using the practice software. All referrals including forms completed by clinicians to be processed in accordance with national guidelines using external systems where appropriate.

Support efficient and effective recall processes through running regular searches under designated recall lists to include all chronic disease areas, screening &immunisations to ensure patients are invited for appropriate…