Customer Service Associate

Overview

Customer Service Associates are responsible for educating and informing customers about the successful operation, benefits, and safety at Thoroughbred Express  washes.

• Focus on providing a positive customer experience.

• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.

• Greet customers with a warm smile, review and educate on services, and assist with payment.

• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.

• Direct the Driver into the entrance to the car wash or guides them onto tracks.

• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.

• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.

• Provide assistance to customers in any area concerning car wash process.

• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.

• Additional duties as assigned.

• Display courteous, customer service focus, and professional attitude

• Work while standing over long periods of time (6+ hours)

• Lift items of moderate weight (10+ pounds)

• Maintain work expectations outdoor in all weather conditions

• Interact ethically with fellow employees and customers

• Possess valid and current driver s license

• Excellent written and oral communication skills, as well as interpersonal skills

• Ability to stand and work on feet for long hours in all weather conditions

• Use of protective equipment such as ear plugs, safety glasses and gloves