Manager, Patient

2 days ago — Be among the first 25 applicants

Location:

UK St. Claire, Morehead, KY – Professional, Full Time, Days, Monday - Friday 8:00 AM - 5:00 PM

Posted 12/03/2025, Req # 5217

Responsible for leading initiatives to enhance patient, family, and team member experience across the enterprise. Collaborates with operational leaders, faculty, and staff to develop and implement strategic engagement and recognition programs. Oversees patient relations, manages complaints and grievances, and ensures compliance with regulatory standards. Develops and delivers training, supports process improvement, and facilitates feedback from patients, families, and advisors. Supervises front‑line operations and consults with leadership to drive a culture of patient‑ and family‑centered care.

• Serves as a change agent to create and spread a uniform approach across the facility.
• Assists in planning, execution, integration, and implementation of patient and family centered care initiatives system-wide.
• Manages operations of the Volunteer Services Team and Patient Liaisons.
• Collaborates with leaders, families, and staff to solve complex problems and improve patient care and experience.
• Develops, implements, and monitors patient experience programs, policies, and procedures, incorporating input from patients and families.
• Leads and coordinates patient and family advisor councils, focus groups, and related initiatives to enhance engagement and feedback.
• Supervises and develops team members, providing performance management, support, and leadership to ensure high‑quality outcomes.
• Monitors compliance with policies, regulations, and value‑based metrics, analyzes data trends, and provides insights and recommendations for improvement.
• This role includes direct supervisory responsibilities.
• Performs other duties as assigned.

Bachelor’s degree in healthcare administration, business administration, or a related field.

4‑5 years of experience in healthcare administration, business administration, or a relevant area.

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

N/A

This position may involve lifting, pushing, or pulling objects up to 50 lbs (occasionally) and standing or walking with objects up to 25 lbs (occasionally). The role requires intermittent standing or walking with objects weighing up to 10 lbs, intermittent sitting at a computer workstation for extended periods, and occasional exposure to blood borne or airborne pathogens. Other exposures may include working with hazardous chemicals, vibrations, and confined spaces, all of which are assessed as occasional or never;

see detailed safety training upon hire.

Requires intermittent sitting at a computer workstation for extended periods; intermittent repetitive motion such as typing; intermittent standing or walking with objects weighing up to 10 lbs; occasional standing or walking with objects up to 25 lbs; and occasional lifting, pushing, or pulling items weighing up to 50 lbs. Occasional risk of back injury from moving, lifting, or positioning patients or equipment; occasional risk of injuries from equipment;

occasional risk of cuts/punctures; and occasional exposure to blood borne or airborne pathogens.

Mid‑Senior level

Full‑time

Business Development and Sales

Hospitals and Health Care