Workforce Development Manager

The Workforce Development Manager, under the direction of the Executive Director, oversees the Workforce program for the TENCO region comprised of Bath, Boyd, Bracken, Fleming, Greenup, Lewis, Mason, Montgomery, Robertson, and Rowan Counties.

The Workforce Development Manager will provide oversight for services and activities provided through the Kentucky Career Centers within the TENCO region, hold a small caseload, and serve as a liaison between management and program employees. The Workforce Development Manager must maintain confidentiality.

• Liaise with Gateway Area Development District Executive Director and the TENCO Workforce Development Director to develop plans, policies, and procedures for the program, including evaluating operations and generating ideas and plans for improvements.
• Assess and report program outcomes to management and the Board of Directors.
• Participate in budget development and monitoring of program expenses.
• Assist with reviewing activities of agencies and/or programs funded under contract with the TENCO Workforce Development Board to assure compliance with federal, state, and local regulations.
• Evaluate the quality and quantity of services provided.
• Conduct customer exit interviews, maintain lists of community resources, and provide information on job opportunities to customers and the general public.
• Coordinate with the One-Stop Operator to ensure program goals are achieved, and regulations are followed.
• Present reports to the TENCO Workforce Development Board and Career Center Committee.
• Professionally represent the Kentucky Career Centers at meetings in the community and with other agencies and government officials; and Educate the community about Kentucky Career Center services.

• Oversee and coordinate daily operations.
• Fill in for staff and complete staff job duties as needed.
• Supervise staff and provide constructive feedback.
• Review and approve/deny program staff-related travel and leave requests.
• Revise and/or formulate policies and promote their implementation.
• Provide basic Workforce Innovation and Opportunity Act (WIOA) guidance to direct service staff.
• Participate in meetings to review customer enrollments, performance criteria, and other contract expectations.
• Develop and implement corrective action plans.
• Respond to customer complaints.
• See to program staffing needs.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Interview potential candidates for job vacancies.
• Complete staff probationary and annual evaluations.
• Participate in disciplinary decisions and actions, and Build a strong team through open communication and collaboration.

• Facilitate and engage in various levels of communication with other internal staff members, clients of the organization, members of the Board of Directors, members of the Workforce Development Board, advisory committees, and other public agencies.
• Maintain regular contact with local government officials and administrative agencies.
• Investigate and resolve complaints and concerns from customers with the Executive Director.
• Build networks and collaborate with other organizations to implement the organization’s planning and development strategies.
• Articulate and communicate the program’s regional and local impact to the Board of Directors.
• Oversee or lead large group discussions, community outreach, and public involvement initiatives; and Participate in community events and speak at local and regional meetings.

• Education: Associate’s degree or higher in a human services or business-related field from an accredited college or university.
• Certification and Trainings: Valid driver’s…