Federal Support Operations Lead; Overnight
Listed on 2026-10-09
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IT/Tech
IT Support
Elastic is seeking a Support Manager to lead a distributed team serving US Federal customers, ensuring top-tier support during overnight shifts. You will drive process improvements, manage escalations, and build a knowledge-sharing culture across cross-functional partners to enhance service delivery.
The role requires 5+ years in customer-facing technical roles and 3+ years leading engineers in a distributed setting, with strong communication and project leadership abilities.
The Federal Support Operations Lead (Overnight) position in the Sales field is open for applications.
This is a great opening to take on the Federal Support Operations Lead (Overnight) role at Elastic.
As a Federal Support Operations Lead (Overnight), you will play an important part at Elastic in Mountain View, CA, United States.
We invite applications for the Federal Support Operations Lead (Overnight) position located in Mountain View, CA, United States.
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