Director of Operations

True Care is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, True Care aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Director of Operations is responsible for ensuring the highest level of quality service to patients, providers and employees of True Care. The Director of Operations will effectively and efficiently improve productivity and lead and manage operations and programs at health centers within the organization, assigned by the VP of Operations.

• Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization.
• Maintain currentness of all clinical, administrative and program policies, protocols and procedures.
• Assess, collaborate, plan, design and operationalize new workflows and programs that are innovative within the health centers.
• Develop, design and implement systems to improve and enhance the delivery of quality services at designated health centers.
• Direct activities related to federal, state and local programs to ensure that regulations are followed, and contractual requirements are met.
• In collaboration with the finance team review annual budgets; ensure that department financials stay within agreed upon budgets and timelines.
• Facilitate and manage successful completion of goals set forth in designated clinic KPI reports; collaborate with clinic leadership staff to create action plans for selected items not achieved in the KPI reports.
• Lead, facilitate and/or participate in regular meetings with the VP of Operations, Core Operations Team and designated health center/department, and follow up on all action items, as assigned.
• Participate in internal special projects, as assigned, and represent True Care in external projects involving other agencies.
• Enhance and promote the image of True Care in professional and community settings and maintain cooperative relationships with the community, other health care agencies and funders.
• Work with medical staff in program planning and review and in taking the necessary steps to reach goal expectations.
• As assigned by VP of Operations, lead, facilitate and/or participate in task forces and committees that will enhance effective and efficient quality services to patients and employees.
• Collaborate with members of the Leadership team to achieve goals and objectives as set forth in the Strategic Plan.
• Attend conferences or seminars to enhance knowledge and skills as assigned and approved by the VP of Operations.

• Bachelor’s degree in business, finance, management, public health or a related field, or equivalent work experience.
• At least five (5) years’ work experience in operations management in a non-profit or corporate environment.
• At least three (3) years’ experience overseeing and developing staff.
• Computer proficiency with Microsoft Office suite products, including Outlook, Word, Excel and PowerPoint.

• Master’s degree in business administration, finance, health care administration or related field.
• Experience managing an operational budget with practical knowledge of program management, budgeting, financial management, and profit and loss statements.
• Experience working in a Federally Qualified Health Center (FQHC).
• Project Management Professional (PMP) certification.

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $117,698 - $182,432 on an annual basis.

Pay transparency:
If you are hired at True Care, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

True Care is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.