Technical Program Manager - Engineering Controls & Compliance

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.

At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Coupang is seeking a highly technical and execution-focused Staff Technical Program Manager to lead Engineering Controls, Operational Governance, IT SOX Compliance, Security, Privacy and Technology Risk initiatives across Coupang's technology ecosystem.

This role sits at the intersection of software engineering, Dev Ops, cloud infrastructure, operational excellence, compliance, and AI-enabled governance. The primary focus is ownership of IT SOX Change Management controls and serving as a Second Line of Defense (2

LOD) partner to engineering teams by independently assessing control effectiveness, monitoring software deployment activities, identifying compliance risks, and driving scalable engineering controls.

As Coupang continues to evolve its engineering platform, this role will help modernize compliance through automation, analytics, engineering telemetry, and AI-driven monitoring. The TPM will build a control environment that improves risk visibility, audit readiness, and operational excellence while minimizing compliance friction for engineering teams.

Unlike traditional audit or compliance roles, this position requires deep expertise in modern software development, CI/CD, release management, cloud-native architectures, deployment automation, and engineering operations. The ideal candidate is a former Software Engineer, Platform Engineer, Dev Ops Engineer, or SRE who has transitioned into technical program leadership and can effectively partner with engineers, architects, security leaders, auditors, and executives.

You will work closely with Engineering, Platform, Security, Privacy, Finance, Internal Audit, and Governance teams to strengthen controls, automate compliance processes, improve reliability, and enable rapid software delivery without compromising risk objectives.

• Own the strategy, governance framework, and roadmap for IT SOX Change Management controls across Coupang's software development lifecycle.
• Evaluate release processes, CI/CD pipelines, and production deployments to ensure compliance requirements are consistently met.
• Perform independent monitoring and oversight of deployment activities using engineering and compliance data.
• Identify compliance exceptions, unauthorized changes, control failures, and process gaps through continuous monitoring.
• Establish and improve controls related to:
• Code Reviews
• Release Approvals
• Segregation of Duties (SoD)
• Emergency Changes
• P…