Business Applications Manager

THE BAMFORD COLLECTION IS A GROUP
OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING
AND NURTURING PEOPLE AND PLANET.

What drives and inspires us is the belief that we have a responsibilitynot just to protect the world around us but to have a positive impact on it too.

The group encompasses an organic farm and retailer;a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism.

We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds.

We are more than a group of businesses striving to make a difference. We are a way of life.

ABOUT

THE ROLE

We’re looking for a Business Applications Manager to be the technical bridge between IT and the systems that drive the Bamford Collection. In this role, you’ll take ownership of our business applications portfolio, manage vendor relationships, and collaborate with stakeholders to transform their requirements into practical, innovative technical solutions.

You’ll represent IT on major projects, support the rollout of new sites, and act as the key escalation point for complex technical challenges, coordinating closely with vendors and the IT Manager to ensure smooth, efficient resolution.

This is a hands‑on, high‑impact role where your technical expertise and problem‑solving skills will directly support the growth and success of the Bamford Collection
.

This role will be based at our Kingham office, 5 minutes from the Daylesford Farm,
Gloucestershire
.

Salary competitive and dependant on experience.

RESPONSIBILITIES Technical Application Ownership

• Own technical management for IT-managed business applications

• Monitor system health and coordinate issue resolution with the IT Mana

• Coordinate upgrades, patches, and releases with vendors and stakeholders

• Maintain technical documentation and vendor contacts

IT Project Representation

• Act as IT representative on projects involving IT owned business application

• Coordinate technical delivery for new site rollouts for existing solutions

• Work with the IT Manager to ensure operational readiness for new functions and sites.

• Provide technical estimates, identify risks and dependencies

Business Application Owner Partnership

• Deliver or coordinate small technical changes (user access, configuration, minor tweaks)

• Assess feasibility of enhancement requests; engage appropriate resources for significant changes.

• Provide technical guidance and best practice recommendations.

Vendor Relationship Management

• Own vendor relationships for all IT-managed business applications

• Manage SLA performance and coordinate technical escalations

• Evaluate new capabilities within existing solutions and recommend change where valuable

• Coordinate release schedules with IT Manager to minimise operational disruption

Technical Escalation & Issue Resolution

• Escalate unresolved technical issues to vendors and 3rd party support; drive root cause analysis and keep IT Manager informed.

Technical Standards & Compliance

• Ensure applications meet IT security, compliance, and architectural standards

• Coordinate with Infrastructure & Security Engineer on security requirements

SKILLS YOU WILL BRING

• Essential: 2–3 years’ experience managing business applications within hospitality, retail, or multi‑site operations.

• Proven experience with hospitality and retail systems, e.g., Opera Cloud.

• Strong technical troubleshooting and problem‑solving skills; able to resolve complex multi‑system issues.

• Experience managing vendor relationships and holding vendors accountable for delivery and SLAs.

• Skilled in representing IT on business projects and translating requirements into technical solutions.

• Experience in technical delivery for new site rollouts or system implementations, including go‑live readiness.

• Excellent stakeholder management; ability to partner with business application owners and coordinate across IT teams.

• Experience working with 3rd party support models and escalation processes.

• Strong understanding of business context to…