Shop Supervisor

About this Job

Weekend Shop Supervisor at Sue Ryder Charity shop, 2 Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF
. Part‑time contract, 12.5 hours per week over 7 days (Saturday 6 hrs, Sunday 6.5 hrs). Hourly rate £12.79 per hour, plus rewards and benefits scheme. Position is permanent and Disability Confident.

• Act as the Shop Supervisor, supporting the Shop Manager to run the Stow‑on‑Wold shop.
• Drive business, push sales, and achieve sales targets.
• Lead a large team of volunteers, recruiting, training, and retaining them.
• Set high standards for merchandising, housekeeping, and health & safety.
• Manage effective stock processes, ensuring the shop is well merchandised with fresh seasonal stock.
• Serve as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
• Handle cash, tills, and perform basic IT administration.
• Assist customers and donors to deliver excellent customer service.

• Retail experience with excellent customer service skills.
• Previous supervisory experience, preferably with volunteer teams.
• Basic IT skills (emails, instant messaging, video calls).
• Organisational and problem‑solving skills.
• Knowledge of health & safety and retail procedures.
• Capability to work under pressure and maintain high standards of merchandising and stock rotation.
• Positive, can‑do attitude, good judgement and commercial awareness.
• Key holder/opening/closing responsibilities experience.

Competitive benefits package: 27 days holiday rising to 33 days with length of service, pro‑rated for part‑time staff, plus bank holidays.

We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ individuals, those from lower socio‑economic backgrounds, and people with disabilities. Sue Ryder is a Disability Confident employer and offers an 'Offer an Interview' scheme to eligible disabled applicants.

Closing date: 02/07/2026.